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This shop is absolutely amazing! I can’t recommend it enough. The staff are so welcoming, warm, and helpful. They really take great care of both you and your car. They even called a taxi for me and provided a voucher so the ride was free, which was incredibly kind and so appreciated. And on top of that, they washed my car — and it was very dirty too! I truly felt cared for, and the whole experience was smooth and easy from start to finish. Thank you so much — you guys are a gem! You show the true meaning of incredible customer service!

vanessa B May 5, 2026

Best shop I’ve been too, great people who work there. They got my truck in quick, handled it professionally. Kept me in the loop about it while I was working out of town. Got it fixed and all good to go well before I even got back. Phenomenal customer service and best diagnosticians in town. Highly recommend

Kael Char Feb 2, 2026

The best place in town, quick, with excellent front desk staff, and everything is transparent when it comes to costs/prices. Have taken my last three vehicles here, and I will continue to take every other one I own here!

Hunter Helfrich Jan 1, 2026

Gears Plus was able to fit my vehicle in faster and cheaper than their competitor. The service is friendly and so convenient with curtesy rides available.

Victoria Radloff Jan 1, 2026

I have dealt with Gears Plus for several years now mainly with our corporate fleet, but also with some work on my personal vehicles. The thing that stands out for me is the service - they have stored our winter tires making seasonal changes so much easier and we have lost many sets of tires storing them in our work warehouse so this is highly valued for me. Also, pick up and drop off when picking up or leaving my vehicle for service is awesome - they have even picked up my wife's car when she was sick and returned it fully serviced to our home! The front end service is extraordinary - the staff are well trained, always friendly and incredibly thoughtful. The mechanical service has been a good experience - keeping in mind that I have had a lot of work that has gone through here over the years, most times service is exactly what is described - if they say it will be ready at the end of the day it is. I have had a couple of services where things did not get resolved properly and the response was immediate and the problems were resolved - they strive for excellence and you can tell. Jeff and Jen are a powerful team and they lead a powerful team. I highly recommend this business.

Greg Bruce Dec 12, 2025

I had a great experience with Gears Plus in Prince George. I needed an out-of-province inspection, and after calling several auto shops with no luck (I’m from Alberta and some places were booking a month out), Gears Plus was able to fit me in quickly for an appointment. They were honest about the repairs needed for the OOP inspection, and Mark even gave me a discount since they finished the work faster than expected. Overall, excellent service — highly recommend!

Mr.OliBear Dec 12, 2025

I took my 2018 F150 there for the cam phasers. Best price in town, the technician even called me personally to go through the estimate and see where he could help me save some money. Service was great, people were great, 10 out of 10 would do it again.

S R Nov 11, 2025

Awesome experience! Staff was super friendly and helpful, any questions I had were easily answered

Angela Anfield Oct 10, 2025

Once again great job on truck . definitely made an improvement on the ride and handling, big diffrence in cornering on the highway and overall made a difference so I'm very happy and will be back to do the rear shocks and other service soon . Thanks again

Hello Sep 9, 2025

Very pleased. I was traveling through Prince George and they were able to get me in quickly. They did a front end inspection, repaired what needed fixing, gave me solid feedback and did an a wheel alignment on my van. They worked efficiently and thoroughly and provided excellent customer service. I am very happy and grateful.

Erika Bliss Sep 9, 2025

We are so very happy. Great experience. Took 2 vehicles to this shop both VW with different issues and they fixed them up. There was excellent communication and both vehicles are running perfectly. I highly recommend.

Jenny Stubbs Sep 9, 2025

Amazing folks and great service. i was travelling through PG and had a transmission “emergency”. The only shop in town that would/could accommodate me and my 1984 Westfalia. They were the last place I tried and had I known better they would have been my first choice. Thank you Shane at a competitors for recommending NAPA. Cannot recommend Gears Plus highly enough. Thank you again Mark, Stephan, Keira (sp?) for getting me back on the road and to Prince Rupert for my ferry booking! Not all heroes wear capes.

Chester Field Sep 9, 2025

That is how professionals operate! The staff are great and they did all one could ask to accommodate me while my van was in for repairs! They made a plan, Mark kept me updated on the progress, going the extra mile to help get the job done! Thank you all for the help and for doing a great job, keep it up! I'll be back! Hopefully not so soon with another repair🤣

Todd Baerg Aug 8, 2025

Great price

Greg Melnychuk Jul 7, 2025

Friendly service with good knowledge. I wouldn’t hesitate to rely on Jennifer for great service

diesel zed Jun 6, 2025

My vehicle has not run this well since I purchased it. I highly recommend!

Trent Keim May 5, 2025

Napa AutoPro - Gears Plus is the best place in town for all your maintenance and tire needs. They always go above and beyond each time I have had a service. I won’t take my business anywhere else since my first service with them in the fall! Thank you so much for being a trusted place to go for the community!

Elena Gilfillan Apr 4, 2025

Great peoples!

Mitchel Shawara Apr 4, 2025

This shop was recommended to me ,and boy am. I glad I went there. The manager took Time on his day off to come in to take my car for a drive,much appreciated! everyone is so Knowledgable, pleasant the kind. The generosity, and integrity honesty was amazing . The way that shop and staff are was great I walked out of there with more knowledge and understanding that I have never had from any other shop thank you for doing your jobs the way you do it truly does make a difference in some people’s day. for having staff like staff and business like this one They’re so welcoming. It’s been a pleasure. I look forward to dealing with you again.

Wendy O Feb 2, 2025

Very honest overview of vehicle and repair options. Extra effort made to diagnose problem.

Kym McC Jan 1, 2025

Top tier service shop, Highly recommended, Phenominal customer experience. The staff here are unbelievably friendly and patient. They take the time to explain the service details in such a way that anyone could understand. They are punctual with deadlines and completely reliable. I won't go to any other shop now that I've experienced how Gears Plus does business with their customers. Thank you Gears Plus for bringing my truck back to life!

Jessey Dec 12, 2024

Awesome team!

Matt Giesbrecht Oct 10, 2024

Josh and the team down here are always a pleasure to work with! Passionate crew who clearly love what they do. Highly recommend seeing the team for any repair or servicing needs!

Jamie Humphrey Oct 10, 2024

We were more than 5000 miles from home and had severely damaged and disabled our Jeep Wrangler towing it behind our motor home on Top of World Highway in Yukon two weeks earlier. No one would or could help us in Yukon or Alaska so we decided to cut our trip short and head home to Pennsylvania. We found Jeff and the Gears Plus team in Prince George on our drive home. They were legitimately concerned for us and found a way to repair our Jeep (brakes, wire harness, body, etc.) when no one else could. Gears Plus went way above and beyond what would normally be expected in locating a "parts donor vehicle", collecting the needed repair items, and putting our vehicle back together. We are extremely grateful for their concern for our well being and peace of mind. Jeff and his team did a fabulous job in a short time, repairing a very damaged and disabled 2021 Jeep Wrangler to near new condition in just a couple days. Five stars doesn't even do justice for the job they did saving us.

Vicki Reynolds Oct 10, 2024

The team at Gearsplus is such a trustworthy, reliable, and personable team. They keep track of my vehicle maintenance schedule, they explain everything to me when I need it. Their inspections are detail oriented and come with pictures right to your email. The front desk team works fast with quotes, when you run into a technician or need an explanation they’re very sweet and happy to answer questions. I trust gearsplus with my car and they make for a great experience.

Trinity Dunn Oct 10, 2024

It was quick and service was excellent & just a reminder for work done, I think all parts replaced shud be given to customers

thomas messner Aug 8, 2024

A huge thanks to everyone at Gears Plus. They went above and beyond with everything to get my daughter's car back on the road. Highly recommend them! Definitely will only be goin to them from now on. Best experience I have ever had at any mechanic shop I have ever been too

Amie DeVorkin Aug 8, 2024

Amazing online inspection with all the detail. Went to repair a few thing, didn't had anything i didnt want and did it in the perfect timing for me. I litteraly brought a lot of friends and they were all very please. Finally a garage that i can trust!!

Vincent Bouthillier Aug 8, 2024

Shout out to Dwyght, my friend from out of town got the wrong headlight sold to her from one of the auto part shops and installed this weekend. Got a new one to put in and had to get a shop to change it. Of course being Canada Day now no shops are open. Saw someone at Napa and asked if he could take a look. He didn’t have to since it was his day off but he did and went above and beyond. The new light ended up not being right either when he looked at it. Even called the shop she got the lights from and let them know so returning them wasn’t a problem.

Noreen S Jul 7, 2024

The best, stress free experience at Gears Plus. The staff, especially Pam were just incredible! They even have a loyalty rewards program! I will never go anywhere else! Thank you!

susan johnston Nov 11, 2023

Great service

Mikhail Kuts Oct 10, 2023

I had a great experience bringing my vehicle into Gears Plus. They kept me very informed throughout. They sent me pictures and video of what was causing the issues with my vehicle which was really cool. All around a very good experience.

Tony Shenk Oct 10, 2023

Great experience. Pam, she took great care of us. Got us in right away. Really good price as well.

James Sutherland Aug 8, 2023

I had a radiator leak and I was driving from back home from Vancouver to kitamat. I explained what happened and the two technicians at the desk were very helpful and knowledgeable about what I needed and offered me advice on how to fix it. I made it all the home with their advice and there was no other issue Thank you guys Awesome

james robinson Mar 3, 2023

Jacquie, the owner, was superb! He and his team quickly diagnosed my electrical issue on my Sprinter RV and got it fixed quickly. I cant thank them enough for the quick fix !

Joanne McCreary Jul 7, 2022

Brought by 2005 chevy duramax to gears plus and had great service and had my truck done fast, definitely recommending more people to gears plus. Thanks to the mechanics and other staff for the great work and service

Deacon Faucher Jun 6, 2022

Have been using this machining shop for years. Always great service, very trustworthy shop. Highly recommend

Scott McLeish Jun 6, 2022

Good work vehicle ready and clean ahead of time.

Bill Crawford Apr 4, 2021

Speedy and efficient services.

David Ho May 5, 2022